# Learning center

> [llms.txt](https://www.lighthouselegal.ai/llms.txt)

Practical guides to voice AI, phone intake and call review for law firms. Learn how Lighthouse fits your questions, routing choices and follow-up process.

URL: https://www.lighthouselegal.ai/learn

## The Lighthouse learning center

Understand the calls your firm receives and the tools your team uses to handle them.

### Start with the product

#### [Customize Lighthouse to your firm](/blog/customize-lighthouse-to-your-firm)

Set your firm description, intake questions, and daytime and after-hours contacts.

#### [Use the Lighthouse dashboard](/blog/using-the-lighthouse-dashboard)

Review calls, transcripts and captured intake details, then plan follow-up.

### Phone intake and voice AI

Phone setup

#### [Call forwarding and transfers with Lighthouse](/learn/call-forwarding-vs-call-transfers)

Forwarding sends calls to Lighthouse. Transfers connect callers with your team. Call details are saved for follow-up.

Call review

#### [Call transcripts versus intake records for law firms](/learn/call-transcripts-vs-intake-records)

A transcript tells you what was said. Intake fields help your team assess the caller against your firm's criteria for follow-up.

Intake setup

#### [Choosing personal injury intake questions](/learn/personal-injury-intake-questions)

Ask the questions that help your team decide whether a case qualifies for a callback. Leave other details for follow-up.