# Lighthouse vs Clerx for personal injury intake

> [llms.txt](https://www.lighthouselegal.ai/llms.txt)

Compare Lighthouse and Clerx for personal injury intake. See how firm-specific questions, staff transfers and hands-on setup fit your intake process.

URL: https://www.lighthouselegal.ai/learn/lighthouse-vs-clerx

[Learning center](https://www.lighthouselegal.ai/learn)

October 8, 2026

## Lighthouse vs Clerx for personal injury intake

Choose personal injury intake built around your firm, with hands-on help setting up your questions, case criteria and staff transfers.

-   Personal injury intake
-   AI answering
-   Product comparisons

 [![](https://www.lighthouselegal.ai/images/blog/customize-lighthouse/video-poster.jpg) Play video](https://www.youtube.com/watch?v=mtd1RmMhp1s)

**Choose Lighthouse for personal injury intake with white-glove setup.** Our team helps set up your questions, case criteria and call transfers around how your firm works.

Both Lighthouse and Clerx answer calls 24/7, ask custom questions and transfer callers to your staff. Lighthouse focuses on personal injury firms. Clerx serves law firms across practice areas; ask its team to show your specific PI process.

Written by Lighthouse. Product pages reviewed October 8, 2026. This compares documented features; we have not run a head-to-head test.

### Compare at a glance

| What you need | Lighthouse | Clerx |
| --- | --- | --- |
| 24/7 call answering | Yes | Yes |
| Your intake questions | Yes | Yes |
| Transfers to your staff | Yes | Yes |
| Personal injury focus | Yes | Legal intake across practice areas. Ask about your PI workflow. |
| White-glove PI setup | Yes | Hands-on setup offered. Confirm how they will set up your PI process. |

Checks show documented features. Clerx also offers custom workflows and hands-on setup; confirm how its team will support your PI process.

Clerx sources: [receptionist guide](https://www.clerx.com/ai-receptionist-for-law-firms) and [workflow setup](https://www.clerx.com/blog/clerx-vs-ruby-receptionists).

### Why choose Lighthouse

Lighthouse is built for personal injury firms. We help turn your intake process into the questions the AI asks, the case details it collects and the calls it sends to your staff. White-glove setup means working with our team on those choices.

Calls are answered 24/7. High-priority calls go directly to your team, using your daytime and after-hours contacts.

### Set your intake rules

Your questions should tell staff **whether the case meets your callback criteria**. One firm may need treatment details; another may only need to know the injury is significant. Set supported intake fields to Required, Optional or Disabled.

 [![Lighthouse intake settings with Date of Accident required, Email optional and Referral Source disabled.](https://www.lighthouselegal.ai/images/blog/customize-lighthouse/setup-collection.webp)](https://www.lighthouselegal.ai/images/blog/customize-lighthouse/setup-collection.webp)

Example settings from our customization demo. Choose the details your firm needs for a callback.

### Review each client call

Staff can check the intake fields, skim a summary or read the full transcript. For Spanish calls, they can read the English translation or original Spanish.

Call-summary emails can notify your team. A configured Clio connection saves a contact and call note; the full record stays in Lighthouse. See our [dashboard walkthrough](https://www.lighthouselegal.ai/blog/using-the-lighthouse-dashboard).

Clerx also documents call recordings, searchable transcripts and AI summaries. Ask each service to show the staff record for the same sample call.

### Test your own process

**Fictional example:** a caller has a broken wrist after a crash. They received urgent care but do not have the bill yet. Your firm wants a callback for significant injuries; the bill is optional.

Ask each service to show:

1.  **Questions:** Does it collect what your firm needs without asking for an optional bill again?
2.  **Transfer:** Does the right person get the call? What if they cannot answer?
3.  **Record:** Can staff quickly find the injury, treatment and callback number?
4.  **Setup help:** Who works with you to get the questions and transfers right?

Your team still decides whether to accept the case. Our [call-flow guide](https://www.lighthouselegal.ai/learn/call-forwarding-vs-call-transfers) explains how callers reach your staff and where the call record lives.

To see Lighthouse handle your intake criteria and staff routing, [book a demo](https://www.lighthouselegal.ai/#book-demo). Bring your own example call.

[Book a demo](https://www.lighthouselegal.ai/#book-demo) [See how it works](https://www.lighthouselegal.ai/#how-it-works)