Terms of Service

1. Who we are and what these terms cover

1.1 Lighthouse. These Terms of Service (the “Terms”) are offered by Lighthouse Legal Labs, Inc. (“Lighthouse,” “Company,” “we,” “us,” or “our”), located at 377 Broadway, Floor 3, New York, NY 10013.

1.2 Business Customers. “Customer” or “you” means the law firm or other business identified in an Order, and the individual accepting these Terms represents that he or she has authority to bind that organization. The Product is offered for business use and not for personal, family, or household use.

1.3 Product. “Product” means Lighthouse’s AI-enabled intake, communication, routing, and workflow-support product, together with related support services made available under an Order. The Product is intended to assist law firms with administrative, operational, intake, and scripted communications workflows designated and supervised by Customer.

1.4 Agreement; Orders. Each purchase, subscription, or other order for the Product completed through a checkout page made available by or on behalf of Lighthouse (each, an “Order”), together with these Terms and any documents expressly incorporated by reference, forms the “Agreement” between Lighthouse and Customer. An Order may identify the applicable Product or subscription, fees, billing frequency, Subscription Term, renewal and cancellation terms, usage limits, and other commercial terms.

By clicking the button presented at checkout to complete an Order, Customer acknowledges that it has reviewed and agrees to be bound by these Terms and the commercial terms presented at checkout. The individual completing the Order represents that he or she has authority to enter into the Agreement on behalf of Customer.

1.5 Order of Precedence. If the commercial terms expressly presented in an Order conflict with these Terms, the Order controls solely with respect to the Product or subscription scope, fees, payment terms, Subscription Term, renewal or cancellation terms, usage limits, or other commercial terms expressly presented in the Order. These Terms otherwise control. A data processing agreement or other agreement expressly stated to control a particular subject matter will control that subject matter.

1.6 Website. These Terms also govern Lighthouse’s public website, demonstrations, and evaluations to the extent applicable. Merely viewing the website or receiving a link to these Terms does not by itself constitute acceptance.

2. License, subscription terms and fees

2.1 Subscription Terms. The Product, subscription tier or scope, fees, payment timing, initial term, renewal terms, cancellation mechanics, and any usage limits are set forth in the applicable Order. The initial term and any renewal period are collectively the “Subscription Term.”

2.2 License. Subject to the Agreement and payment of applicable fees, Lighthouse grants Customer during the Subscription Term a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Product solely for Customer’s internal business purposes and in accordance with applicable law.

2.3 Payment. Customer will pay all fees in accordance with the Order. If Customer purchases through Stripe or another payment processor, Customer authorizes Lighthouse and its payment processor to charge the payment method provided in accordance with the payment and recurring-billing terms disclosed in the Order or checkout flow. Except as expressly stated in the Order or required by law, fees are non-refundable. Customer is responsible for applicable sales, use, excise, value-added, and similar transaction taxes, excluding taxes on Lighthouse’s net income.

2.4 Additional Services. Professional services, custom development, integrations, or services outside the Product’s then-current standard functionality require a separate written agreement, Order, or amendment.

2.5 Changes. Lighthouse may modify, suspend, limit, or discontinue Product features, including underlying AI models, model providers, prompts, workflows, algorithms, supporting technologies, or technical architecture; provided that Lighthouse will not materially reduce the Product’s core functionality during a prepaid subscription period. Lighthouse may replace or discontinue third-party providers at its discretion.

2.6 Reservation of Rights. Except for the limited rights expressly granted in the Agreement, Lighthouse and its licensors retain all right, title, and interest in and to the Product and all related software, technology, models, documentation, analytics, telemetry, derivative works, and improvements.

3. Nature of product; No legal advice

3.1 No Legal Advice. The Product is not a lawyer, does not provide legal, ethics, or compliance advice, and is not intended to exercise legal judgment or act as an autonomous decision-maker. Product outputs are working aids only and do not constitute legal advice, legal opinion, factual findings, or admissible evidence.

3.2 Independent Attorney Review. Customer will not rely on Product output for any legal, ethical, regulatory, or client-facing purpose without independent review and approval by a qualified attorney of Customer.

3.3 Excluded Uses. Customer will not use the Product for emergency, time-critical, or deadline-sensitive matters; legal analysis; conflicts determinations; settlement advice; claim valuation; acceptance or rejection of representation; statutes of limitation or filing deadlines; legal strategy; represented-party communications; or any other use requiring legal judgment.

3.4 Customer Responsibility. Customer is solely responsible for its legal services and attorney-client relationships; screening criteria, conflict checks, representation decisions, legal advice, deadlines, client communications, and professional duties; all scripts, prompts, disclosures, workflows, knowledge sources, escalation criteria, and client-facing uses; determining when human or attorney involvement is required; and reviewing, validating, editing, approving, rejecting, transmitting, or relying upon the Product or Product outputs. Demonstrations, sample reports, and case studies illustrate particular scenarios or past results; outcomes depend on the firm's circumstances and are not guaranteed.

3.5 Human Supervision. Customer will use the Product only under appropriate human supervision and will determine when escalation to qualified personnel or legal staff is required.

4. Acknowledged risks

Customer acknowledges that use of the Product in a legal-services environment entails material risks that Customer has independently assessed and accepts, including: (a) inaccurate, incomplete, biased, or fabricated outputs, including hallucinations generated by AI components; (b) inadvertent waiver or impairment of attorney-client privilege, work-product protection, common-interest or joint-defense protection, client confidences, or other evidentiary or professional protections by reason of submission of, transmission of, or third-party access to client communications, mental impressions, or case materials; (c) disclosure of Customer or client information to Lighthouse personnel, affiliates, hosting providers, model providers, subprocessors, and other service providers used to operate the Product; (d) compelled disclosure of submitted content, logs, prompts, transcripts, or outputs in response to legal process, regulatory inquiry, or governmental demand; (e) loss of custody or control over submitted content, including retention by Company and its subprocessors in the ordinary course; (f) legal, regulatory, ethical, professional-responsibility, malpractice, commercial, privacy, security, intellectual-property, third-party, reputational, and operational risks arising from use of the Product in a legal-services environment; and (g) the evolving nature of the Product and the artificial technologies incorporated into it. Customer assumes these risks as a material basis of the Agreement.

5. Acceptable use and restrictions

Customer will not, and will not permit any user or third party to:

1. Use the Product in violation of applicable law, professional rules, or third-party rights.
2. Rely on the Product as the sole basis for any legal, compliance, or intake decision or present AI output as advice from a licensed attorney.
3. Reverse engineer, decompile, disassemble, scrape, or attempt to discover source code, models, algorithms, or underlying components, except to the extent a restriction is prohibited by law.
4. Use the Product to train, benchmark, or develop a competing AI product or service.
5. Use the Product to provide or appear to provide legal advice or legal judgment, or configure it to autonomously determine claim viability, representation decisions, conflicts, deadlines, privilege, case value, liability, or other matters requiring legal judgment.
6. Upload malicious code, disrupt availability, bypass access controls, or access data, accounts, or systems without authorization.
7. Use the Product for outbound solicitation or automated marketing except as expressly approved by Lighthouse in writing and permitted by law.
8. Create or store voiceprints or process HIPAA-regulated protected health information, payment card data, minors’ data, government-issued identification numbers, or other regulated data unless expressly approved by Lighthouse in writing.
9. Submit, upload, transmit, or otherwise provide to the Product any communications, materials, or data subject to attorney-client privilege, work-product protection, client confidentiality obligations, or other professional or evidentiary protections unless Customer has determined that such submission is permitted under applicable law and professional obligations and has obtained any notices, consents, or authorizations required in connection with such submission.
10. Send unlawful, threatening, harassing, discriminatory, or unsolicited communications, or collect personal information without a lawful basis.

6. Customer obligations

6.1 Suitability. Customer has determined that the Product is suitable for its intended use and is not relying on any statement by Lighthouse except as expressly set forth in the Agreement.

6.2 Rights and Consents. Customer will obtain and maintain all rights, permissions, disclosures, notices, consents, and lawful bases required to provide data to the Product and use the Product in its workflows, including all call-recording, transcription, artificial-intelligence, privacy, biometric, communications, and other regulated-data notices and consents.

6.3 Approved Use Cases. Unless otherwise stated in the Order or agreed in writing, Customer will use the Product only for intake and communications workflows designated and supervised by Customer. Existing-client matter triage or case-management retrieval is not permitted unless expressly approved by Lighthouse in writing.

6.4 Protected Materials. Customer is solely responsible for determining before submission whether materials are privileged, protected, confidential, sealed, or otherwise subject to professional or evidentiary protections. Customer will not submit such materials to the Product except as expressly permitted under Section 5(i). Customer will implement appropriate matter segregation, access controls, redaction, consent, engagement-letter, and supervision practices and will treat Product outputs derived from such materials as Customer work product subject to independent attorney review.

6.5 Incident Notice. Customer will promptly notify Lighthouse if Customer becomes aware of (a) any material unauthorized access to or disclosure of Customer Data through the Product, including Customer Data subject to attorney-client privilege, work-product protection, or other evidentiary or professional protection; (b) any material security vulnerability or malfunction of the Product that has resulted in unauthorized access, use, or disclosure of Customer Data; or (c) any third-party claim, regulatory inquiry, subpoena, court order, or other legal process directed to Lighthouse or reasonably likely to require action by Lighthouse in connection with Customer's use of the Product. Customer will reasonably cooperate with Lighthouse in investigating and addressing any such matter.

7. Customer data; Confidentiality and security

7.1 Confidentiality. Each party will protect the other party’s non-public information using reasonable care and may disclose it only to personnel, affiliates, contractors, and service providers who need to know it for purposes of the Agreement and are bound by confidentiality obligations. Confidential Information excludes information independently developed without use of the other party’s information, previously known without restriction, publicly available through no breach, or lawfully received from a third party without restriction.

7.2 Customer Data. As between the parties, Customer retains all right, title, and interest in data and content submitted by or on behalf of Customer (“Customer Data”). Lighthouse may use Customer Data solely to provide, host, support, secure, maintain, evaluate, test, and improve the Product and related services for Customer. Customer Data constitutes Customer's Confidential Information.

7.3 Third-Party Providers. Customer acknowledges that the Product may use third-party providers of AI models, cloud hosting, telecommunications, speech recognition, messaging, analytics, storage, and other supporting technologies. Customer Data may be processed by those providers to operate the Product. Company may engage, replace, or discontinue such providers in its discretion.

7.4 Feedback. Lighthouse has a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual right to use and incorporate into the Product any suggestions, enhancement requests, recommendations, prompts, ideas, testing observations, workflows, or other feedback voluntarily provided by Customer, without restriction or obligation, provided this does not authorize public disclosure of Customer’s Confidential Information.

7.5 Security. Lighthouse will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, use, or disclosure.

7.6 Retention; No Records Custodian. Lighthouse may retain and delete Product data, logs, transcripts, outputs, and metadata in the ordinary course. Customer is solely responsible for retaining records it requires. Lighthouse is not a law firm, attorney, fiduciary, escrow agent, records custodian, archival provider, legal-hold provider, or compliance service provider and has no obligation to preserve, archive, segregate, monitor, maintain, or retrieve data or outputs except as expressly agreed in writing.

7.7 Compelled Disclosure. If Lighthouse is required by legal process or governmental or regulatory demand to disclose Customer Data, Lighthouse will, where legally permissible and operationally practicable, provide reasonable prior notice so Customer may seek a protective order or other remedy. Lighthouse will reasonably cooperate at Customer’s expense but need not resist process on Customer’s behalf. Customer acknowledges that compliance with legal process is not a breach of this Agreement.

7.8 No Privilege Assurance. Lighthouse does not represent or warrant that submission, storage, processing, or transmission of content through the Product will preserve attorney-client privilege, work-product protection, or other evidentiary or professional protections. Lighthouse is not Customer’s attorney, agent, or common-interest participant for that purpose.

8. Calls, recordings, and communications

Agreeing to these Terms is not itself consent by any caller or other third party to call recording, transcription, automated marketing calls, marketing texts, or AI-generated voice calls. Customer is responsible for providing or obtaining all notices and consents required for its use of the Product. Lighthouse’s separate SMS Terms govern Lighthouse operational and marketing text messages, and Lighthouse’s Privacy Policy and Cookie Policy govern the public website as applicable. Choose your communications through the message preference form. Each SMS category and marketing email has its own optional consent choice. Consent is not a condition of purchase.

9. Monitoring and suspension

9.1 Monitoring. Lighthouse may monitor Product use and review logs, prompts, scripts, workflows, and configurations as reasonably necessary to provide support, investigate incidents, verify compliance, or address safety, legal, security, privacy, or reputational risks.

9.2 Suspension. Lighthouse may suspend or restrict access immediately upon notice if it reasonably believes Customer’s use breaches the Agreement, creates material legal, ethical, security, privacy, or operational risk, threatens the Product or a third party, or is required by law.

10. Termination

10.1 Term and Cancellation. The Subscription Term, renewal, cancellation rights, and any notice period are set forth in the Order. Lighthouse may terminate immediately for Customer’s material breach of Sections 3 through 7, prohibited or high-risk use, or nonpayment following any cure period stated in the Order.

10.2 Effect. Upon expiration or termination, Customer will stop using the Product and, upon request, return, delete, or destroy Lighthouse materials. Termination does not relieve either party of obligations accrued before termination.

10.3 Survival. Provisions that by their nature should survive, including Sections 2.6, 3, 4, 5, 6.4-6.5, 7, 10.2-10.3, 11, 12, and 13, survive expiration or termination.

11. Disclaimers and limitation of liability

11.1 Disclaimer. THE PRODUCT, ALL OUTPUTS, THE WEBSITE, AND RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIGHTHOUSE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RESULTS, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

11.2 Product Limitations. CUSTOMER ACKNOWLEDGES THAT THE PRODUCT MAY CONTAIN ERRORS, DEFECTS, HALLUCINATIONS, LATENCY, INTERRUPTIONS, SECURITY ISSUES, OR OTHER LIMITATIONS, AND FEATURES AND UNDERLYING TECHNOLOGIES MAY CHANGE.

11.3 No Legal or Compliance Warranty. LIGHTHOUSE DOES NOT WARRANT THAT THE PRODUCT OR ANY OUTPUT WILL COMPLY WITH ANY PROFESSIONAL RULE OR LEGAL REQUIREMENT.

11.4 Acknowledged Risks. CUSTOMER ACKNOWLEDGES AND ASSUMES THE RISKS ASSOCIATED WITH USE OF THE PRODUCT DESCRIBED IN THESE TERMS, INCLUDING THE RISKS DESCRIBED IN SECTION 4. CUSTOMER WILL NOT RELY ON ANY PRODUCT OUTPUT WITHOUT APPROPRIATE HUMAN REVIEW AND, WHERE APPLICABLE, INDEPENDENT REVIEW BY A QUALIFIED ATTORNEY, AND CUSTOMER REMAINS SOLELY RESPONSIBLE FOR ITS DECISIONS AND USE OF THE PRODUCT.

11.5 Excluded Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIGHTHOUSE AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND SUBPROCESSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR EXPECTED SAVINGS, ARISING OUT OF OR RELATING TO THE AGREEMENT OR PRODUCT.

11.6 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF LIGHTHOUSE AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND SUBPROCESSORS ARISING OUT OF OR RELATING TO THE AGREEMENT OR PRODUCT WILL NOT EXCEED US$10,000 IN THE AGGREGATE.

11.7 Risk Allocation. Without limiting the foregoing, Lighthouse and its affiliates, licensors, service providers, and subprocessors will not be liable for claims, damages, or losses arising from Customer’s legal services or attorney-client relationships; client or prospective-client communications; Customer-designated scripts, prompts, disclosures, workflows, knowledge sources, or escalation rules; Customer’s failure to supervise, review, or obtain required consents, notices or authorizations; actual or alleged impairment of privilege or other protections resulting from submission or processing of content; compelled disclosure; Customer-provided data, content, or instructions; use in connection with legal judgment or advice; reliance on outputs without independent attorney review; or Customer decisions, actions, or omissions.

11.8 Nonwaivable Liability. Nothing in the Agreement excludes liability that applicable law does not permit to be excluded or limited.

11.9 Basis of Bargain. This Section 11 is an essential basis of the bargain between the parties.

12. Indemnification

12.1 Customer Indemnity. Customer will defend, indemnify, and hold harmless Lighthouse and its affiliates and their respective directors, officers, employees, contractors, licensors, service providers, subprocessors, successors, and assigns from and against any third-party claim and resulting damages, liabilities, costs, and reasonable attorneys’ fees to the extent arising from Customer’s use of the Product, except to the extent directly resulting from Lighthouse’s gross negligence or willful misconduct.

12.2 Procedure. Lighthouse will promptly notify Customer of a claim for which it seeks indemnification. Customer will control the defense and settlement, and Lighthouse will provide reasonable cooperation at Customer’s expense. Customer may not settle in a manner that admits liability by Lighthouse or imposes a non-monetary obligation on Lighthouse without Lighthouse’s prior written consent, not to be unreasonably withheld, conditioned, or delayed.

13. General terms

13.1 Governing Law; Venue. New York law governs the Agreement without regard to conflict-of-laws principles. The state and federal courts located in New York County, New York have non-exclusive jurisdiction over disputes arising out of or relating to the Agreement. Nothing limits either party’s right to bring proceedings in another court of competent jurisdiction.

13.2 Publicity. Neither party may publicly identify the other as a customer, vendor, or business partner, or publicly disclose the existence of an Order, without the other party’s prior written consent, except as required by law.

13.3 Assignment. Customer may not assign the Agreement without Lighthouse’s prior written consent. Lighthouse may assign the Agreement to an affiliate or in connection with a merger, acquisition, reorganization, or sale of substantially all assets relating to the Product.

13.4 Changes to Terms. Lighthouse may update these Terms prospectively by posting a revised version and updating the “Last updated” date. For an existing paid subscription, a material change will not become binding during the then-current Subscription Term unless Customer agrees to it. Revised Terms may apply upon renewal if Lighthouse provides reasonable notice before renewal. Changes do not alter accrued rights or existing disputes.

13.5 Entire Agreement; Amendments. The Agreement is the entire agreement regarding its subject matter and supersedes prior or contemporaneous understandings concerning that subject matter. Except for updates under Section 13.4 and Orders accepted through an authorized checkout flow, amendments must be in a writing agreed by both parties.

13.6 Independent Contractors; Severability; Waiver. The parties are independent contractors. The Agreement creates no partnership, joint venture, agency, employment, or third-party beneficiary relationship. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remainder remains effective. Failure to enforce a provision is not a waiver.

13.7 Notices. Legal notices to Lighthouse must be sent to Lighthouse Legal Labs, Inc., d/b/a Lighthouse Legal, Attention: Legal, 377 Broadway, Floor 3, New York, NY 10013, and may also be sent to any legal-notice email address stated in the Order. Notices to Customer may be sent to the billing, administrator, or notice contact stated in the Order. Operational communications, invoices, and renewal notices may be delivered electronically.

13.8 Electronic Contracting. The parties agree that electronic signatures, click-through acceptance, and electronic records satisfy any requirement that the Agreement be in writing or signed, to the extent permitted by applicable law.