Chandler Conway Law · 4 attorneys · Omaha
She tried four firms. Chandler Conway answered.
One evening, a woman looking for a lawyer tried four other firms before calling Chandler Conway. Lighthouse answered the firm's after-hours line.
“We're getting more information from every lead and connecting with them immediately.”
The agent asked follow-up questions as she explained why she was calling. She later said she felt she’d finally got in touch with the firm. The attorneys had her intake details and a chance to call her back.
What the attorneys need to know
For a new personal injury call, the attorneys need answers to four questions:
- What kind of accident happened?
- When did it happen?
- Did the caller receive medical treatment?
- Where did it happen?
Before Lighthouse, two or three of those answers were often missing. A call could take a staff member or attorney 15 to 20 minutes, and it was hard to cut the conversation short without being rude.
Lighthouse collects those answers in a few minutes. The firm used those details to identify 47% of callers as irrelevant to its intake.
How calls reach the team
Chandler Conway’s staff still take daytime calls. Lighthouse covers evenings and weekends, and picks up when the front desk can’t answer.
It checks telecom provider information to screen out likely spam before starting intake. For the remaining calls, the agent asks the firm’s questions and connects qualified callers to the team.