Know which calls are worth waking an attorney for.
One representative call, start to finish: the late-night ring, live screening, attorney alert, and the report your team reads next.
1 The 11:42 pm call your office might have missed
2 Live screening against firm-specific criteria
3 The attorney alert, four minutes in
4 The complete report waiting for the intake team
Self-guided demo
Step 1 11:42 pm, a Tuesday
Your office is dark. The phone rings anyway.
Incoming call (718) 555-0192
Rings once. Lighthouse answers.
In this representative scenario, the call would have reached voicemail. Watch what happens instead.
Step 2 Screened live, to your criteria
Every answer is checked against your intake rules.
Caller I got rear-ended on the BQE maybe an hour ago. The guy drove off. An ambulance came but I said I was fine. Now my neck's really stiff.
Lighthouse Got it. Rear-ended on the BQE, the driver left, and the stiffness started after the medics cleared you. Did police make it out before the ambulance left? criteria: injury hit-and-run
Caller Yeah, an officer took a statement. I've got the report number somewhere in my jacket.
Lighthouse Take your time, I'll hold. When you find it, read it to me and I'll file it with the time and the exit you were near. criteria: police report
Screening criteria are yours, configured at onboarding. Every decision is logged against them.
Step 3 Minute four
The caller qualifies. An attorney's phone lights up.
Lighthouse: qualified lead. Rear-end hit-and-run, BQE, ~1 hr ago. Medics evaluated at scene, declined transport; neck pain since. Police report no. on file. Callback committed within 15 min. Full screening: lighthouse.legal/r/8231
Escalation rules are yours too, set by case type, value signal, and hour of day. Everything below the bar waits for morning.
Step 4 8:00 am grade A−
The report your team wakes up to.
Summary A calm, complete intake. Incident, injury onset, and police report captured; hit-and-run flagged for escalation.
Captured Incident time and location, medic evaluation at scene, police report no., preferred callback window.
Escalated Attorney on duty alerted at 11:46 pm; callback committed within 15 minutes and met.
Flagged Neck stiffness began after medics cleared the caller; treatment follow-up set for the morning call.
Ready when you are. Live in 1 day.
Share your criteria, forward your line. Lighthouse takes calls tonight.